Returns

Can I return my order?

Under distance selling regulations, you have the right to return your purchase, without having to give a reason. This right may be exercised on almost all products sold by gofluo, with the exception of personalised products. Products must be returned within fourteen calendar days of receipt. The product must be in its original packaging, be undamaged and unused, and should be returned to:

gofluo
Vets – Attn.: Studio Wonderland
Manebruggestraat 283, 2100 Deurne (Antwerp)
Belgium

 

Packages can be sent easily using Bpost.
https://parcel.bpost.be or at your post office.

Please ensure that your package has adequate postage and is accompanied by a note stating your name, address, bank account details and the number of your delivery note. Once your package has been received, gofluo will reimburse the amount as quickly as possible. By law, this must be within fourteen calendar days.

 

Can I exchange my order?

Prefer a different size or colour? No problem! In principle, the same rules apply to exchanges as to returns. The right may be exercised on almost all products sold by gofluo, with the exception of personalised products.  You have fourteen calendar days in which to return your purchase.

Please get in touch with our customer service team by e-mail (info@gofluo.com) beforehand to reserve the item that you would like. Please clearly state your name, the number of your delivery note and the product that you would like to exchange. Please also state the product code (SKU) of the product that you would like to exchange your purchase for.

The product being exchanged must be in its original packaging, be undamaged and unused, and should be returned to:

gofluo
Vets – Attn.: Studio Wonderland
Manebruggestraat 283, 2100 Deurne (Antwerp)
Belgium

 

Packages can be sent easily using Bpost.
https://parcel.bpost.be or at your post office.

 

Please ensure that your package has adequate postage and is accompanied by a note stating your name, address and the number of your delivery note. Once your return has been received, gofluo will send your product in the correct colour and size as quickly as possible.

 

Why do I have to pay shipping costs to return an order?

The costs for shipment that we charge on our website are the actual costs incurred by gofluo. Shipping costs are always paid by the customer, and this includes the shipping costs for returns. We realise that this is not ideal, but please consider the high costs of fuel, parking and your valuable time.

If you are unsure about your purchase, please do not hesitate to contact us for advice. We would be delighted to help you, and would be happy to measure something for you or provide additional information.

 

Where should I send my return?

gofluo
Vets- Attn.: Studio Wonderland
Manebruggestraat 283, 2100 Deurne (Antwerp)
Belgium

 

Packages can be sent easily using Bpost.
https://parcel.bpost.be or at your post office.

Please ensure that your package has adequate postage and is accompanied by a note stating your name, address, bank account details and the number of your delivery note.

 

Which products cannot be returned or exchanged?

With a number a products, the consumer does not have the same right to return the purchase. The law stipulates that the following are excluded:

  • Products that have been manufactured to consumer specifications or that have a personal character
  • Products whose nature means that they cannot be sent back
  • Products which may spoil or age more quickly
  • Audio and video recordings or software where the seal has been broken
  • Newspapers, journals and magazines

 

gofluo always states whether or not a product is excluded from the distance selling regulations on the respective product page.